F.A.Q.

Please click on any question to read the desired answer.

When I try to open the jpegs in photoshop, I keep getting a message that says “invalid jpeg marker”.

On some Windows machines, using certain types of uncompression software, a duplicate “reference file” of each texture is created. These files are not textures, just text files your computer has made to document the download. The textures themselves are labeled with .jpg and the tutorial ends with .pdf. Often, these “reference files” are at the top of the folder and you may need to scroll down to find the texture .jpg files.

JD Illumination Textures contains fifty .jpg files and one tutorial .pdf file.

JD Texture packs have a minimum of twenty-five .jpg files and one tutorial .pdf file.

My files seem to be corrupted. Nothing opens.

If the issue directly above isn’t the problem, it’s probably due to the fact that the file corrupted during the download process. It can happen depending on how busy eJunkie is on a certain day or how efficient your Internet provider’s bandwidth is at the time of download. If you’re locked out of downloads, simply contact me and I’ll re-activate your link.

My download link expired. Is there a way to get a new one?

Sure. Just forward your confirmation e-mail to help@jessicadrossin.com and we’ll be happy to resend it.

I’m having trouble downloading. Why can’t I access my textures?

If you’re using a PC, your computer is most likely creating junk duplicate files when you try to download. We’re not sure why this happens, but it seems to be a common problem with PC users. Try this: Go into your download folder, find the duplicates, and manually delete them. Then try downloading again.

If all else fails, contact help@jessicadrossin.com and we’ll help you figure it out.

Do you host workshops / mentoring sessions?

Not yet, but it’s something I’m thinking about.

I’m new to textures. Do you have any advice?

I always recommend that beginners start with one of the Illuminations packs. They’re easy to integrate and have a wonderful variety of colors and looks to play with. Also, check out my Photoshop, Elements or GIMP tutorials here for more detailed information.

Do you sell prints of your work?

Not yet, though it’s something I’m researching and considering.

Do you shoot family portraits?

Yes I do. E-mail assistant@jessicadrossin.com to get information on pricing, etc.

Do you shoot weddings?

Sometimes. I like tag-teaming with my sister Gina Kulsrud and often refer people to her for their wedding photos. E-mail assistant@jessicadrossin.com with requests.

Which programs will support your products?

Generally speaking, Adobe Photoshop (PS), Photoshop Elements (PSE) and Gimp support both textures and overlays, while actions are only supported by PS and PSE.
We very much recommend you look at each product page, though: there you will see if your software version is compatible (or not) with the product you are interested in purchasing.
To view the specific page that contains information about each product, simply visit our store and click on the thumbnail of any product – you’ll be redirected to the correct page. Please look for the Technical Details section to discover the program/version needed to be able to use the product.
Should you have any doubts, kindly contact us before purchasing. Thank you.